לוח משרות דרושים מנהל IT בפתח תקווה

Required Help desk system administrator.
Responsibilities:
Responding to customer support inquiries and documenting feedback from customers.
Offering technical assistance to users regarding the configuration, setup, and maintenance of products.
Provide accurate information on IT products or services.
Maintaining documentation of problems and processes.
Redirecting unresolved issues to the appropriate teams.
Assists customers/employees in navigating technology properly.
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support.
Provide quick and effective assistance with information technology systems.
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance.

we are seeking a full time IT On site support Team leader for ISR and EMEA regions.

As an IT On site support Team leader, you will be responsible for the On site support technicians in Israel and EMEA, the team maintain and provide hardware support of computer systems and networks for the companys employees, solving technical IT and applications problems which required hands on field either over the phone or in person.

You and your team will be responsible for workstations equipment and conference rooms under your branches responsibility, storage, installations, shipping and maintenance.

The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills, ability to work on multiple tasks at the same time.



Manage the On site support team in ISR and EMEA and evaluate their performance including training and support the team
Manage the team support processes and tasks to meet the required SLA (Service Level Agreements) to improve service KPIs
Review and analyze daily, weekly, and monthly reports, insights and KPIs for the service continuous improvement and productivity
Manage the team members personal queues, case backlog and ensure customer service is timely and accurate daily
Establishing and maintaining strong relationships across the IT teams and with employees Manage critical escalations and situations within the team**
Improvement and productivity and establish best practice through the entire technical support process
Supporting the roll-out of new hardware and applications
Hands on in handling the on going tickets if required
Maintain all VC rooms and make sure all the equipment is up to date

we are looking for an IT Cloud Automation Engineer, a Team member responsible for all IT cloud automation; in this role, you will be responsible for designing, developing, and implementing cloud automation as part of the IT infrastructure group. The role will require professional hands-on capability and responsibility for automating backend security, operational and finance processes that are supposed to enable better security, operational efficiency, and financial spending reduction.

The role is part of the IT global Infrastructure team working tightly with other IT peers and employees.

system expert and architect designing, deploying, maintaining and supporting the corporate network and the DR and cloud infrastructure platforms.
Strong Knowledge of Cloud Services, AWS, Azure, and GCP, working with different workloads supporting all technical groups.
Automation development working in CI/CD environment.
Help Manage, and operate scalable, highly available, and fault-tolerant systems
Administrate Cloud platform and ability to automate environment using code
Leading IT infrastructure projects cross company, Work in tight collaboration with other IT peers in order to achieve IT objectives. this includes the responsibility for deliverables that are part of other domains' projects and activities.
Responsible for the service level according to the IT support KPIs
creating documentation, standards, and policies and ensuring the environment is following established guidelines.