We will be launching our new service to Tel Aviv from March 2017. We are seeking for an experienced Airport Services Manager to join one of the world's best airlines to lead our Airports team in this new destination.
The Airport Services Manager will strategically lead and manage overall airport operations to run smoothly and efficiently whilst complying with established safety, security and quality standards. Deliver the best possible operation and airport service experience to ensure our customers always feel special and valued regardless of circumstance.
Inspire our people and suppliers to embrace change and excel in everything they do. Take every opportunity to benefit from technological advancement and representing the Company's best interests within the local community.
*Rigorously execute corporate safety, security and quality policies to ensure the station, the staff and suppliers fully comply with established quality standards and regulatory requirements
*Act as the airlines Operational Duty Holder (ODH) of the airport, adhere to the risk escalation process to the Functional Duty Holder (FDH)
*Inspire the team to live the Service Straight From The Heart principles as an enabler to create genuine connection and memorable experience for our customers across all points of contact
*Ensure highly developed and practiced organizational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
*Build a strong and motivated team, ensure the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
*Enhance the employee experience in line with the role level and Cathay Pacific's internal brand promise of Life Well Travelled
Thoroughly plan and manage station budget, resources and airport-related costs with all key stakeholders
*Actively engage and manage all external airport relationships in the best interests of the Company authorities, suppliers and service providers, Oneworld partners, and other airlines
*Bachelors and/or Master's degree in operations management, business administration or airport planning and management, airport operations or business administration is desirable; Diploma qualification as a minimum
*5 - 8 years airport operational / customer handling experience; 3 - 5 years' experience in a supervisory / management capacity
*Good analytical/numerical skills and experience of planning, reviewing and managing budgets cost effectively without compromising legislation, levels of service or operational performance
*A commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner
*Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
Fluency in verbal and written English and Hebrew*
Leading and Engaging Teams*
Driving Business Performance and Change*
*Developing and Recognizing Others
*****Please apply through our website - https://jobs.cathaypacific.com
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