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The service team is looking for a service product expert to provide global product support.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.

Our Engineering department is looking for an experienced Motion Control Engineer to join the NPI HW Matrix Team as part of the Operations Division.
As a Motion Control Engineer, you will play a pivotal role in transferring new product into production through testing, inspection, and troubleshooting guides for motion control and electronics modules and subsystems.
Key Responsibilities:
Contribute to the development and continuous improvement of electronic motion elements by providing engineering support and driving new product development and improvements.
Participate in product specification definition and design reviews, representing motion and electronics engineering expertise.
Manage manufacturing engineering activities for existing products, including ECOs, EOL, cost reduction initiatives, and documentation.
Provide engineering support to various departments, including production, service, materials & logistics, purchasing, QA, R&D, and subcontractors.

We are looking for a FAST Development Program-Technical Sales Engineer Track.
Your tasks as Technical Sales Engineers / Account Manager:
Building good and long-lasting customer relationships and managing all of the commercial aspects
Understands TIs commercial features and knows when and how to convert these into customer benefits to win more business
Build up a close partnership with the Field Applications Engineer (FAE) to win new business together as a team
Using technical knowledge to drive customer engagement and supports the FAE to find the right solution for the customer
Leverage market knowledge and data insights to discover business and independently develop creative ways to discover new opportunities
General system understanding to be able to identify what components can fit in a system and partner effectively with your FAE to win both unique & multisourced devices.
Developing, forecasting and monitoring a strategic long-term plan for revenue growth
Your start as a Technical Sales Representative (TSR) will be through our FAST development program:
TIs FAST (Field Applications & Sales Training) Development Program is designed to prepare Sales & Applications team members for customer-oriented careers that pair technical skills with business perspectives. The program provides experiences that help rising TIers understand how to successfully grow TIs business and to thrive throughout their entire TI career.
This 7-month experience aims to teach Technical Sales Associates (TSAs) how to build and manage customer relationships, and how to influence decisions to grow TIs revenue. The track includes three rotations*:
Rotation 1: Field Sales Office (FSO): This 3-month rotation integrates Technical Sales Associates with a local TI sales team, offering first-hand experience of TIs sales process. You will partner with customers and internal teams to uncover and win every possible customer opportunity, and also leverage our one-of-a-kind virtual account system to learn how to find, define, and win opportunities in a mix of real-time and simulated environments.
Rotation 2: Sales Operations: This 6-weeks rotation provides first-hand experience working with the pricing and customer service teams. Focus areas for this rotation include pricing models, supply chain functions, price negotiation, and an overview of pricing guidelines, laws, procedures and tools.
Rotation 3: Product Marketing: This 2-month rotation focuses on the relationship between sales and a particular product line. This rotation helps you understand product life cycles, roadmap development, marketing approaches, and ways to collaborate with product marketing to win at the customer.