We are looking for a ServiceNow (SNOW) System Developer and Administrator for a 6-month temporary position, with experience in SNOW and ITIL processes. In this role, you would be responsible for supporting the ongoing activities in ServiceNow, addressing business requirements, and providing maintenance to the system.
Responsibilities:
Configure out-of-the-box workflows and create/maintain custom business workflows
Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including Service Catalog, Workflows, Knowledge and Change
Integrate ServiceNow applications with 3rd party partners to support the data migration.
Collaborate with various managers and other IT personnel to improve existing processes
Evaluate and manage requests from various stakeholders, and apply the necessary configuration updates of approved requests in the ServiceNow Development environment
Work with 3rd party vendors on maintaining efficient business practices to complete projects effectively
Document and communicate all progress milestones with both internal and external groups.
Requirements: 3+ years experience with ServiceNow development
Experience in managing SNOW projects
Significant experience with the following ServiceNow modules:
IT Service Management (incidents, changes, outages, etc.)
IT Asset Management (CMDB) - Advantage
Project Portfolio Management CSM
Strong knowledge and familiarity with ITSM processes
Ability to oversee SNOW change management processes
Ability to interact with SNOW customers to understand requirements
Conceptual understanding of ITIL version 4
Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for the intended audience
Excellent organizational skills
Strong analytical and problem-solving skills; logical thinker and intellectual curiosity
An ability to work to tight deadlines and within constraints
Fluent English.
This position is open to all candidates.
