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As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

Responsibilities

Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
Removing obstacles and empowering their team leaders to be successful
Creating and tracking personal development plans for their management teams and monitoring development of their teams
Delegate and drive objectives and key results through their territory
Balance the asks of their teams with the business focus and needs
Support escalations and customer relationships where it may benefit the team leaders within the territory
Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
Encourage open communication between teams, regions and global company knowledge sharing
Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.

We are seeking an Operation Shift Manager.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

We are seeking a Senior Medical Writer (Early Development) - EMEA.
As a Senior Medical Writer within the Early Development team, you will provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients.
Essential Functions:
Serves as primary author who writes and provides input on routine documents such as clinical study reports and study protocols, and summarizes data from clinical studies (Phase 1, 1b and 2a)
May research, write or edit complex clinical and scientific and program level documents, including IBs, INDs, and MAAs.
Reviews routine documents prepared by junior team members. May provide training and mentorship for junior writers and program managers on document preparation, the use of software for document development, document types, regulatory requirements, and therapeutic area knowledge.
Ensures compliance with quality processes and requirements for assigned documents. Provides input on and independently develops best practices, methods and techniques for achieving optimal results, including various client specific processes.
May assist in program management activities. Identifies and resolves out-of scope activities. Duties could include developing timelines, budgets, forecasts and contract modifications.
Represents the department at project launch meetings, review meetings, and project team meetings.

We are seeking an Experienced Clinical Research Associate (CRA).
Position Overview:
Performs and coordinates different aspects of the clinical monitoring and site management process.
Conducts remote or on-site visits to assess protocol and regulatory compliance and handles required documentation. Manages procedures and guidelines from different sponsors and/or monitoring environments (i.e. FSO, FSP, Government, etc.).
Acts as a site processes specialist, ensuring that the trial is conducted according to the approved protocol, ICH-GCP guidelines, applicable regulations and SOPs to guarantee subjects rights, well-being and data reliability. Ensures audit readiness.
Develops collaborative relationships with investigational sites. Detailed tasks and responsibilities assigned to role are outlined in the task matrix.

We are seeking a Country Approval Specialist
As a Country Approval Specialist, you are responsible for pulling regulatory Country Submissions together in order to activate investigative sites.
You have a strong attention to detail, taking ownership of the accuracy of these documents while holding yourself and others accountable.
Responsibilities:
Prepares, reviews and coordinates, under guidance, local regulatory submissions (MoH, EC, additional special national local applications if applicable, e.g. gene therapy approvals, viral safety dossiers, import license) in alignment with global submission strategy;
Provides, under guidance local regulatory strategy advice (MoH &/or EC) to internal clients;
Provides project specific local SIA services and coordination of these projects;
May have contact with investigators for submission related activities;
Key-contact at country level for either Ethical or Regulatory submission-related activities;
Coordinates, under guidance, with internal functional departments to ensure various site start-up activities are aligned with submissions activities and mutually agreed upon timelines; ensures alignment of submission process for sites and study are aligned to the critical path for site activation;
Achieves PPDs target cycle times for site;
May work with the start-up CRA(s) to prepare the regulatory compliance review packages, as applicable;
May develop country specific Patient Information Sheet/Informed Consent form documents;
May assist with grant budgets(s) and payment schedules negotiations with sites;
Supports the coordination of feasibility activities, as required, in accordance with agreed timelines;
Entes and maintains trial status information relating to SIA activities onto PPD tracking databases in an accurate and timely manner;
Ensures the local country study files and filing processes are prepared, set up and maintained as per PPD WPDs or applicable client SOPs;
Maintains knowledge of and understand PPD SOPs, Client SOPs/directives, and current regulatory guidelines as applicable to services provided.

We're Hiring Project Manager.
Join our mission to nurture every child's potential! Founded by Shai Silberbusch, First Step Method is a leader in innovative child development, specializing in programs for children with special needs.
Position: Project Manager - Special Needs Sector  
- Lead the publication of our groundbreaking book on children with special needs.
- Drive visibility and engagement through strategic publicity and social media management.
- Build and maintain transformative partnerships in the educational sector

We are committed to providing our customers with reliable and secure services so we are building out our newly formed Site Reliability Engineering team.
As one of the first joiners to our Reliability Engineering Team, you will be responsible for building and leading processes to ensure the reliability, availability, scalability, and performance of our cloud infrastructure that runs our databases.
You will collaborate with different teams like Control Plane, Dataplane, Core, Security, Support and Operations and guide them to design and implement scalable, secure, highly available and fault-tolerant distributed systems.
You will also own the areas of incident management and response, post-mortem analysis including running blameless postmortems, and continuous improvement of our services.
You will be leveraging your software engineering expertise to develop software platforms and tools to optimize the operational and engineering efficiencies of our Cloud.
This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance, serverless Cloud.
What will you do?
Collaborate with various engineering teams to design and implement scalable, secure, and highly available systems for us.
Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for our Cloud.
Ensure all the infrastructure components in our Cloud (including Dataplane, Control Plane and Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents.
Enhance and refine incident response processes and post-mortem analysis for any outages in our Cloud including working with the support team to communicate to the impacted customers.
Continuously improve the reliability and performance of our services.
Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.