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Required Customer Support Manager
Job Description
As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.
Key Responsibilities:
Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows.

We're looking for a hands-on IT Specialist to join our fast-paced team. The role includes maintaining local and cloud infrastructure (including AWS and local training servers), supporting employees, and managing IT assets and systems.
Responsibilities
Provide technical support for employees (hardware, software, and network issues - onsite and remote).
Prepare laptops and accounts for new hires, including system access, email setup, and HID cards.
Monitor and support local servers, AWS infrastructure, and network equipment.
Maintain office equipment (printers, webcams, conference systems) and ensure meeting rooms function properly.
Handle security camera systems and server room alerts (e.g., temperature anomalies).
Track, document, and manage IT inventory across offices and storage locations.
Conduct basic security and IT onboarding training for employees.

Required Solution Expert
Description
A leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

We are seeking a Platform Engineering Group Lead to strengthen our platform and operational engineering capabilities and ensure the company has a secure, reliable, and scalable foundation for product delivery and operations. This role drives execution, raises engineering standards, and improves consistency across deployment, infrastructure, and operational practices in support of product delivery, customer environments, and internal platforms. The role partners closely with R&D, QA, IT stakeholders, and PS/CS to enable consistent deployments through standards, reference architectures, and high-quality installation documentation.
Your key responsibilities will be:
Lead the Platform Engineering group, including people leadership, prioritization, execution management, and cross-functional coordination, and establish an effective operating cadence for a small, high-impact organization.
Build scalable operating models, ownership boundaries, and execution discipline across platform, deployment, and operational engineering activities.
Drive automation and deployment engineering outcomes across CI/CD, release readiness, environment provisioning, and delivery tooling, with a strong focus on reducing manual steps and operational risk.
Own deployment readiness across internal and customer-facing environments, including staging deployments, validation steps, installation packages, and deployment runbooks, to support consistent and repeatable implementations.
Ensure effective internal infrastructure and workplace technology operations, including service levels, escalation paths, operational hygiene, endpoint lifecycle, backups, and core office/server-room infrastructure.
Drive security and compliance readiness within the groups scope, including operational controls implementation, remediation tracking, evidence discipline, and coordination with external cybersecurity partners and internal security stakeholders.
Establish engineering standards and technical guardrails across infrastructure-as-code, change management, observability, access controls, and backup/restore verification.
Lead incident management across platform, infrastructure, and internal technology services, including issue assessment, prioritization, escalation, incident reviews, and corrective actions to improve reliability over time.
Define and improve deployment patterns, reference architectures, and environment recommendations based on customer constraints and operational requirements to support successful PS/CS engagements.

Required Product Manager - Storage Networking Platform
The Role
This is a rare opportunity to:
Have a direct impact on AI performance and GPU efficiency at scale
Combine deep technical thinking with product ownership
Own product decisions that influence real-world system behavior
As a Product Manager, you will define how next-generation AI workloads interact with high-performance storage and networking systems.
This is a deep-tech product role at the core of our platform, where your decisions directly impact performance, scalability, and efficiency across large-scale AI environments.
Youll operate at the intersection of product, distributed systems, and hardware-aware infrastructure - shaping how modern data platforms are built and optimized.
What You'll Do:
Define and execute product strategy for our platform and infrastructure layer
Own the product roadmap - balancing innovation, performance, and customer needs
Work closely with engineering to design and deliver high-performance capabilities
Translate complex technical challenges into clear product decisions and priorities
Partner with customers and internal teams to understand real-world use cases and constraints
Stay ahead of trends in storage, networking, and distributed systems
Collaborate with top engineers, architects, and customers solving cutting-edge challenges.

We are seeking a Senior Engineer for our Labs (on premise) Team member, working with a team of engineers, who manage our physical labs. You'll support the infrastructure for our servers, both HW and SW wise. This role offers an exciting opportunity to take a significant part of ensuring optimal testing environments for our enterprise-grade storage solutions.
Requirements:
- Hands-on work in a data center environment: racking, cabling, replacing hardware components, and troubleshooting server failures
- Design and implement infrastructure to allocate, configure and troubleshoot servers
- Daily operational support for servers, switches, and lab infrastructure
- Building and maintaining Linux images for servers and lab environments
- Working with a mix of modern and legacy systems in a lab environment
- Supporting VMware-based infrastructure and virtualization environments
- Work with multiple teams on gathering requirements and coordinating changes
- Define and implement infrastructure monitoring strategies using modern observability tools
- Drive infrastructure modernization initiatives and best practices adoption
- Establish and maintain documentation for lab processes, infrastructure, and operational procedures
- Perform capacity planning and resource allocation for lab environments
- Working closely with procurement, vendors, and external technicians
- Participating in on-call rotation (small team, occasional incidents)
Occasional travel to the US (1-2 times a year).

We are seeking a highly skilled and experienced Senior Microsoft Sysadmin to join our IT team. The ideal candidate will be responsible for managing and supporting our Active Directory and Office 365 environments, ensuring optimal performance, availability, and security. This role requires in-depth knowledge of Entra ID, SharePoint, OneDrive Exchange online and Teams technologies and the ability to lead complex infrastructure projects.
The position requires on-site presence 4 days per week (and 1 from home): 2 days at our Jerusalem site and 2 days at one of our other locations in Ramat Gan, Tel Aviv, or Petach Tikva.
What will your job look like:
Manage and support Microsoft Active Directory in sync with Entra ID
Manage and support Office365 environment with focus on SharePoint online and Teams
Implement and monitor applications and users authentication (AD, Entra ID)
Manage Users, Group and Computer objects and create Group Policy
Troubleshoot Windows Server Performance issues
Setup Entra ID single sign on (SSO), Enterprise applications and conditional access rules
Support and integrate applications running on Windows platform
Implement security fixes and enchantment across multiple environments
Provide second level support for operations issues in Microsoft environment.