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נאספה מאתר אינטרנט
12/07/2019
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Customer Success Manager.
What will you do?
As part of our team you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and Account Management.
The ideal candidate should have a strong interest in both technology and business, and must be comfortable in a customer-facing position.
You will be the customers go-to person for everything support-related, and should be comfortable with discussing product capabilities and communicating the customers voice internally.
What will be your responsibilities?
Be the focal point for the customers support needs.
Identify growth opportunities for expansion in revenue.
Setting up of new accounts.
Ongoing user management.
Act as customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales and finance.
Track & monitor tech cases status, identify areas of concern.
Requirements:
1-2 years experience as a Technical Customer Success Manager/QA & Support in a SaaS company.
Previous experience with account management and customer growth processes Advantage.
Bachelor degree in Computer Science, Industrial Engineering, or equivalent.
Technical background in web environment including hands-on coding experience Advantage.
Familiar with SFDC Advantage.
Fluency in English with emphasis on reading and writing.
High level of responsibility, organizational & performance abilities.
A fast learner with the ability to work independently.
Customer support orientation.
A team player with excellent communication skills and ability to collaborate with other departments.
 
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