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נאספה מאתר אינטרנט
11/07/2019
Location: Netanya
Job Type: Full Time
Looking for a skilled and results driven technical support representative.responsibilities: 
deliver service and support to end-users for israel, us and uk customers using and operating automated call distribution phone software, via remote connection or over the internet. 
interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. 
gather customers information and determine the issue by evaluating and analyzing the symptoms. 
follow standard processes and procedures. 
identify and escalate priority issues per client specifications. 
redirect problems to appropriate resource. 
accurately process and record call transactions using a computer and designated tracking software. 
follow up and make scheduled call backs to customers where necessary 
serve as the first level support contact for all israel, us and uk customers. 
conduct training for novidea system users based on defined crm business processes for end users. 
install new / existing servers and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and project/operational requirements. 
install and configure systems such as supports qa,crm infrastructure applications or asset management applications. 
analyze data and records to diagnose problem essence. 
strong competency in verbal and written english.
Requirements:
strong competency in verbal and written english. 
work experience in: it, infrastructure, browsers and operating systems. familiarity with microsoft office. 
support experience with salesforce crm system. 
one to three years system administration experience - advantage. 
ability to speak and write clearly and accurately. 
demonstrated proficiency in typing and grammar. 
knowledge of relevant software computer applications and equipment. 
knowledge of customer service principles and practices. 
excellent communication and interpersonal skills.
 
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