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7 ימים
חברה חסויה
Location: Rosh Haayin
Required a Service Product Leader.
Nice to meet you!
A cutting-edge global company that develops, manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.
Reports to: Product Support Manager.
Location: Afek Industrial Park, Rosh Ha'ayin.
What will you do?
Manage the service product life cycle from development through beta to release (inbound and outbound), e.g. product development, marketing, Eng.
Supply chain, field Eng. and customers.
Manage and monitor the performance of the product and service metrics with emphasis on TCE (Total customer experience), e.g. NPI readiness, state of the product, technical support etc.
Managing and on-site delivery [as needed] of field escalations and solving highly complicated technical problems.
Installing new systems and applications.
Training local service and support teams worldwide .
Requirements:
What should you have?
* Practical Engineer / Electronics Engineer / Mechanical Engineer/ Electrical Engineer .
* 2 years of technical customer service experience in a global multidisciplinary company - a must!
* Service orientation .
* Project management capabilities .
* Great communication skills .
* Speed, high verbal abilities, self-learning, resilience to pressure .
* Willingness to travel abroad (30%) .
* Training experience - an advantage .
* High-level of English .
* Former introduction to the world of digital printing - an advantage .
 
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